“This was a new approach for us to listen to our users and include them in the design process,” says Zoë Gray, Manager, Website & Public Engagement. “Upanup had valuable experience in this area and worked with us to test our sitemaps and designs with community members early on. This process changed our designs for the better and inspired us to keep seeking input from residents, who are ultimately our neighbours.” 

It was great working with the team. The timeline provided was established early and we didn't vary from it, reaching our deadlines and goals exactly as outlined. There was never a moment the project felt out of control - just steamed ahead beautifully.

The new website is excellent and a HUGE improvement over the old one. We couldn't be happier with the result. The development of the new site was fairly seamless with only a few minor challenges. All in all, it is one of the best experiences I have had launching a new municipal website.

Upanup is easy to work with, organized and very willing to try new ideas. The project flowed very well. This has helped us improve our customer experience and made it much easier for the general public to find what they are looking for. 

You guys are awesome - great vendors are hard to come by. You guys are top notch, we’re super happy with project management, the integration and how things are working. It is always a pleasure working with you.

They were professional, kind, and courteous. They met all their deliverables on time.

"The ease of access to our site has greatly improved. Staff are finding it much easier to update the website and we are therefore able to communicate with our community much easier.

Working with the team at Upanup was a great experience! They were punctual, transparent, and extremely helpful. Every step of the project was accompanied by ample support and guidance. I would not hesitate to recommend this experience to anyone looking for an amazing website experience."

"We always had the necessary information and a clear plan with project deadlines which lead to a smooth process overall. We have received a lot of good feedback on the look and feel of the new website. The overall performance and design are drastically improved."  

"Working with Upanup has been an amazing experience. Everyone we’ve interacted with, from our project manager to folks in marketing, design, and development, have been wonderful. They’re incredibly organized, easy to work with, highly responsive when we’ve asked questions, and deliver on what they promise. We appreciate the partnership we’ve developed – allies helping us tackle challenges with creative solutions.

We hired Upanup to redesign our agency website with the aim of making it more user friendly and accessible, and easier to manage for website editors. They more than delivered. Since launching our website, we’ve heard from board members, staff, and others, all offering high praise on the design and functionality of the site, including how easy it is to add and manage content. We are grateful to have worked with such a brilliant team and are looking forward to continuing our relationship.

The Upanup team helped us take advantage of Drupal 9 features, such as the media library, and better harness data relationships. Thanks to the thoughtful site architecture, the website takes less time to update and maintain, editors can easily upload or link to existing images and files, and duplicate data entry has been eliminated. The feedback we've heard from users has been positive. They've reported that content can be easily found (particularly meeting materials for our board and committee members), and the high-contrast colors and font choice make it easy to read and digest text content and links."