The Challenge
The City was seeking a complete redesign of its website to meet its users' expectations and solve existing pain points created by the old website. The municipal website, delta.ca, receives over two million page views per year and is a key information source and operational tool for the City's staff. As user expectations evolved the City required a new site that was flexible and could keep up with its users' needs. To ensure it met this goal user feedback and engagement were incorporated into various stages of the project.
Throughout this process, the City also required a new system for organizing content as the existing departmental site structure did not follow best practices and made it difficult for users to find the information they were looking for.