Last year, the City of Colwood, a long-time Upanup client, asked us to develop a tool that would allow businesses to renew their business licenses online. The City was planning to eliminate business license fees and they wanted to create an efficient renewal process to coincide with the change and replace the antiquated systems of the past.
After 10 months in operation, the City has found much success with their new process. Below is a small case study outlining the challenge, solution and impact of integrating the new business renewal tool onto Colwood.ca.
The City was using a paper system for their business license renewals and had no database for local businesses.